Director of Social Services / Utilization Management
Summit Healthcare Regional Medical Center
April 2, 2018
Show Low , Arizona
$40 - $58/hr
Full Time - Experienced
Mental Health/Social Services
General Position Summary:
Provides leadership for the Social Services, Case Management and Utilization Management departments by conducting strategic planning, directing, coordinating, and managing the discharge planning, care coordination, psychosocial support, care transitions, and utilization management functions. Facilitates the provision of seamless quality care in all aspects of patients' experiences. Over sees care coordination in the hospital setting. Responsibilities include: Contributing to the mission and goals of Summit Healthcare by participating in the strategic initiatives. Responsible for oversight of care coordination across the full continuum. Partners with community agencies to ensure coordination of services. Directs and ensures the integration of social work and case management services designed to provide assessment, planning, intervention, and evaluation to patients and families for maximum utilization of health care services and compliance with health care treatment.
Essential Functions / Major Responsibilities:
Coordinates Social Services, Case Management, and Utilization Managment functions; oversees the supervision of staff and the provision of these services 24/7.
Develops and implements the philosophies, policies, procedures and goals for the Social Services, Case Management, and Utilization Management Departments.
Ensures daily operations, training, support, discipline, and structure of Social Service, Case Management, and Utilization Management.
Develops and oversees the annual departmental budget.
Prepares and evaluates monthly, quarterly and annual reports of the Department's functions.
Collaborates with other agencies and coalitions in order to achieve the best outcomes for mutual clientele.
Serves as chair of the Bio-Ethics Committee, the Transitions of Care Committee and the Behavioral Health Safety work group (ad hoc workgroup, meets as needed). Also manages the Clinical Review Committee.
Oversees the bridging of hospital and community behavioral health services.
Prepares and manages budget, control of capital assets, and long-range operational and strategic planning and program development.
Displays proper etiquette and mannerisms that reflect the SHINE Behavior Guidelines.
Promotes the Patient Safety Standards as a core value of the organization.
Participates in departmental and hospitalwide informational meetings and inservices, including staff meetings, hospitalwide forums, and seminars.
Reviews department and hospitalwide policies and procedures annually.
All other duties as assigned.
Additional / Seasonal Responsibilities
This job involves:
Wide diversity of work situations.
A high degree of complexity.
Often responsible for developing new policies, procedures, practices, programs, etc.
Performance under independently-minimal supervision.
Job includes full supervisory responsibilities such as: (1) providing daily work direction, (2) Approval of absences or overtime, and (3) Recommendations and/or approval regarding hiring, terminations, pay changes, or job changes.
Decisions are made within prescribed operating guidelines, hospital policy constraints, and broad interpretation of applicable laws and governmental guidelines.
Are normally made with others both inside and outside the hospital.
Are made with own department as well as other departments or locations.
Frequently contain confidential/sensitive information necessitating discretion at all times.
Are made via telephone, e-mail, and face-to-face interaction.
Are made with staff, patients, and physicians.
Specific Job Skills & Mental Activities:This position requires expertise in various situations involving crisis intervention, mediation, counseling, behavioral health legalities, and psychopharmacology. This position also requires operational knowledge of all equipment in the Care Resource Management department, including: fax, printers, copy machine, phone systems, and commonly used hospital-wide computer programs (including Hospital Information Systems, MS Office, e-mail, and internet). Must read, write, speak, and understand English. This employee must be service oriented and have excellent customer service skills, computer skills, organizational skills, multitasking skills, professional interpersonal skills, time management skills, public speaking skills, critical thinking skills, the ability to prioritize work, and telephone etiquette.
Education and/or Experience:
Masters Degree in Social Work (MSW) or Master’s in Nursing (MSN) (required).
Current license in social work or nursing in the state of Arizona, LMSW (or LCSW) or RN (required and must be maintained throughout employment).
Basic computer skills (required).
BLS/CPR certification (preferred upon hire; required within 30 days of hire and must be maintained throughout employment)
5-7 years related experience in one or more of the following areas: hospital social work, nursing case management and/or utilization management (required).
2-3 years of managerial or supervisory experience in a healthcare environments (required). Exert up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects. Physical demands are in excess of those of sedentary work. Light work usually requires walking or standing to a significant degree. The worker is exposed to extensive close work, extensive computer work, constant standing, and encounters with upset individuals.
Physical Demands & Job Conditions:
Physical motions include finger dexterity, standing, walking, stooping, talking, reaching, feeling, sitting, bending, kneeling, grasping, listening/hearing, handling, lifting up to 10 pounds, and repetitive motions of the hands, wrists, and feet.
OSHA Exposure Category:
OSHA Exposure Category 3
Involves no regular exposure to blood, body fluids, or tissues, and tasks that involve exposure to blood, body fluids, or tissues and are not a condition of employment.
Additional Salary Information: Sign on Bonus and Relocation Assistance offered!
Internal Number: 3
About Summit Healthcare Regional Medical Center
Summit Healthcare is a private, not-for-profit organization that has provided medical services to White Mountain residents and visitors. As a regional medical center with 89 licensed beds , we respond to the healthcare needs of more that 90,000 permanent residents and seasonal visitors living in a 3,000 square mile area. Summit Healthcare's goal is to provide patients with state-of-the-art healthcare close to home. Every year we take critical steps to ensure we are meeting this goal by investing in state-of-the-art equipment and technology and by attracting outstanding physicians representing a variety of medical specialties. Summit Healthcare is located in the beautiful white mountains of Northeastern Arizona. The White Mountain area is a friendly, rural community with affordable housing, excellent schools and year round outdoor activities. It is the perfect place to fish, hike, ride horseback, mountain bike, ski, golf, hunt and have countless other sports and outdoor adventures! To learn more about Show Low, AZ and Summit Healthcare Regional Medical Center refer to these websites: