Bay Cove Human Services, Inc., a leading Massachusetts human services organization, seeks a Director of Care Coordination who will create Care Teams that will deliver care coordination services to MassHealth members. The Director of Care Coordination is mission driven, with an entrepreneurial spirit, who will provide oversight of Behavioral Health Care Coordination as implemented through Bay Cove’s Community Partner (CP) Care Teams in the Greater Boston, Southern and Northern Regions. S/he directly supervises the Care Team Leaders in the provision of care management for MassHealth Members with complex medical and behavioral health needs who are enrolled in a new Accountable Care Organization (ACO) or Managed Care Organization (MCO) plan.
We are looking for someone who strives to: Challenge thinking. Be different. Lead change. Bay Cove is looking for people who are inspired and inspiring.
Oversee Care Coordination as implemented through CP Care Teams- develop curriculum, team policies, procedures and workflows.
Partner with Executive Director and Director of Operations of CCP in the development of collaborative relations with ACO/MCO plans.
Hire, train, supervise and evaluate Team Leaders and LTSS Care Coordinators.
Liaise with Team Leaders in developing and maintaining ongoing working relationships with Enrollee’s ACO/MCO plans.
Collaborate with Community Care Partners (CCP) team
Solid understanding of the healthcare environment- experience working in health care or community-based organizations doing project, program or contract management work.
Experience- working with people living with SMI and/or SUD.
Track record- hiring, supervising, and managing high performing teams.
Education- Master’s Degree required.
Licensure- License to practice as “Licensed Practitioner of the Healing Arts” in MA; or MA license to practice independently (LICSW, LMHC) preferred.
Problem solving skills- demonstrated experience in evaluating all aspects of a problem or opportunity and make or facilitate appropriate and timely decisions.
Effective communication skills- ability to facilitate, exceptional customer service; organizational skills.
High degree of social facility in obtaining cooperation and support from a broad range of people.
Ability to work collaboratively- within an organization and with leaders of external organizations.
Ability to articulate and communicate the Community Partner program’s mission.
Driving License Required
Internal Number: 7781
About Bay Cove Human Services
Bay Cove Human Services is a non-profit agency committed to improving the lives of individuals and their families who face the challenges of developmental disabilities, aging, mental illness, and drug and alcohol addiction. The dedicated board and staff accomplish this mission by providing effective and compassionate services and through advocacy and leadership. Bay Cove serves more than 20,000 people each year at 160 program locations throughout Boston and Southeastern Massachusetts.