Reporting to NASW’s Chief Executive Officer (CEO), the Chief Administrative Officer is a member of NASW’s Senior Management Team (SMT). The (CAO) is responsible for facilitating the planning, direction, and execution of business operations in support of NASW’s mission, vision, values, strategic goals and objectives. The CAO is also responsible for:
Ensuring organizational priorities, strategic goals and objectives are translated into clear, tangible and realistic targeted outcomes.
Supporting the CEO and SMT in communicating and implementing the Association’s strategic plan to staff and other related stakeholders. This includes reporting to, and consulting with the CEO and SMT on operational opportunities, progress, risks and challenges.
Partnering with the SMT and other related stakeholders to support Association wide effectiveness and strategy implementation. This includes proactively bringing other stakeholders to the table to facilitate appropriate operations and cross-program collaboration.
Duties & Responsibilities
Collaborates with NASW’s CEO, SMT and other related stakeholders to develop and implement the Association’s strategic goals and objectives; establishes and monitors performance metrics; develops organizational policies and coordinates operations between divisions and departments.
Provides leadership, oversight and guidance of the Association’s Information Technology, Human Resources, Chapter Operations, Facilities and Administration functions, including overseeing the Association’s travel operations, security, print services, purchasing, and building operations, and other related activities.
Works closely with the Chief Financial Officer (CFO) to support financial and business activities.
Spearheads the development, implementation, and communication of new systems, policies, and procedures.
Develops and implements processes to improve the Association’s overall efficiency and effectiveness.
Collaborates with respective stakeholders to ensure that all events, activities, services, and products are executed in an efficient, cost-effective manner while achieving the highest level of visibility and business development possible for the Association.
Exercises leadership and motivates others to incorporate vision, strategic planning, and elements of quality management into the full range of the Association's activities; encourages creative thinking and innovation; designs and implements new or cutting-edge programs/processes.
Ensures responsibilities, authorities, and accountabilities of all direct reports are defined and clearly communicated.
Reviews operating results of the Association, compares them to established objectives, develops data-driven systems for program evaluation, and takes steps to ensure that appropriate measures are taken to correct unsatisfactory results.
Serves on numerous cross-association workgroups aimed at improving organizational effectiveness fields.
Builds effective working relationships throughout the Association, including the Board of Directors, staff, and Chapters.
Challenges, motivates, evaluates, and rewards employees and managers toward the achievement of goals and objectives.
Provides oversight to the HR Department and supports initiatives aimed at creating a culture where employees consistently contribute above and beyond performing their responsibilities and in service of the membership and the profession.
Assists the CEO and SMT in setting goals across the Association consistent with the Strategic Plan.
Works with HR in developing an Association-wide performance management program
Oversees the Association’s Total Rewards (Compensation and Benefits) and staff development programs
Ensures the Association fosters and promotes a diverse and inclusive work environment, as well as facilitate cross-department collaboration and team building.
Promotes and supports labor/management partnerships.
Provides oversight of all facilities/administration vendors, tenants and business relationships.
Develops business continuity plans and oversees emergency preparedness.
Works with legal counsel to review applicable vendor and business contracts, as well as adequate protections are reviewed and implemented in accordance with established policies, practices, laws, regulations and guidelines.
Facilitates development and ongoing refinement of the Association’s vision relating to technology and data information, working closely with stakeholders.
Implements new technologies that create membership value and contribute to the financial viability of the Association.
Strengthens the Association’s technology infrastructure by working closely with internal and external customers to modernize the Association’s IT platforms and services
Develops procedures and controls to promote communication and adequate information flow; manages systems and infrastructure necessary to support successful execution of the Association’s mission, vision, values, strategic goals and objectives.
Oversees the Association’s Project Management Office, including supervision of the Project Manager/Business Analyst and the development and use of tools and processes around project management.
Oversees the Association’s Chapter Operations Division, including supervision of the Chapter Operations Deputy Director and development of the Division’s strategic plan.
Facilitates development and ongoing improvement of the Association’s chapters relating to enhancing the member experience, providing local advocacy, and meeting operational performance expectations.
Ensures the development of procedures and processes that align chapter’s performance with the Association’s goals and objectives.
In conjunction with the CEO, develops goals and objectives with the board of directors consistent with the Association’s strategic plan.
In conjunction with the CEO, apprises the board of directors on a regular basis of the results of programs and services.
Assist in the provision of orientation and educational programs for the board of directors.
Undergraduate degree required – field of business administration, management or related field desired; graduate degree a plus
Knowledge of current association business strategies and best practices, with in-dept understanding of operations, fiscal management, strategic planning, and communications strategy.
Knowledge of issues impacting the social work profession.
Knowledge of Microsoft Offices suite of programs or equivalents.
Working knowledge of one or more financial accounting systems (Budget Maestro, Solutions, Ceridian DayForce).
Ability to lead, collaborate and manage in a complex environment with multiple competing interests and priorities.
Excellent presentation, verbal and written communication skills with the ability to analyze and succinctly communicate with a wide variety of audiences.
Ability to evaluate progress of key organization goals, develop and implement recommendations.
Ability to plan, organize, establish and maintain cooperative business relationships, build credibility and trust throughout the Association.
Ability to problem solve, exercise sound judgment and make decisions based on accurate and timely analyses.
Ability to thrive in a fast-paced environment and exemplify leadership and composure under pressure.
Ability to identify industry and environmental
Seven to ten years’ experience leading multi-layered operations and diverse teams.
Five to ten years’ experience directing and/or managing professional staff.
Prior experience at the executive leadership level at an association or non-profit organization. Including managing relationships with a Board of Directors.
Experience with a full range of business functions and systems, including strategic and operational planning, budgeting, business analyses, information systems and human resources.
Experience working in a union environment (strongly preferred).
Prior experience working with complex multiple entities such as 501(c)(3), 501(c)(6) and Political Action Committee (PAC) (preferred).
Prior experience working in a professional association with multiple state chapters (preferred).
Results Driven: sees the big picture, develops and monitors key performance metrics, and takes appropriate risks to produce the desired results; and is not content with simply maintaining the status quo.
Strong Business Acumen: sees opportunities and emerging trends, and is knowledgeable about the operations, unique needs, and goals specific to member-driven, not-for-profit organizations; sets priorities wisely and knows how to make tough resource allocation decisions, always finding a way to forward strategic initiatives; and knows how to translate strategy into action and enjoys solving tactical and process problems to meet strategic goals.
Firm, Fair and Inclusive Leadership: ability to work with a wide range of staff, colleagues, and members, requiring a firm, fair, and flexible style that both complements the efforts and supports the needs of others.
Partnership: ability to build trust internally and externally and be viewed as highly professional, discreet, and accountable.
Organizational Agility: ability to employ a thoughtful, respectful communication style that fosters an open environment, enabling thought-provoking discussions and collaborative decision making; able to effectively manage conflict and change within an organization.
Perceptive: is creative and intuitively recognizes opportunities and takes appropriate action.
Internal Number: 987654
About National Association of Social Workers
The National Association of Social Workers (NASW) is the largest membership organization of professional social workers in the world, with 145,000 members. NASW works to enhance the professional growth and development of its members, to create and maintain professional standards, and to advance sound social policies.