Community Health Worker

POSITION SUMMARY:

The ED Navigator/ community health worker is an individual who works to educate and provide outreach to communities and high risk populations. This position serves to lessen health inequities while providing support and advocates for those in the community who need extra help. This individual does not provide patient care and does not extend or substitute for the more specialized services of a doctor, nurse, or social worker.

The ED Navigator will assist non-emergent patients and caregivers to identify barriers and circumstances that led the patient to ED, assisting patients as they navigate the complex healthcare system. The ED Navigator will assist patients in better utilizing the healthcare resources available, and seeking care in the appropriate setting.

The primary source of navigation will occur through telephone calls, but can include face-to-face encounter. The ED navigator will be available for hospital beside visits based on individual patient needs for Healthy Louisiana enrollees admitted to the hospital through a hospital physician or through their primary care provider.