Program Manager has direct responsibility for the health and safety of Veterans in the Sheridan VA HCS outpatient mental health programs. The position includes broad program management responsibilities which include the operation and management of key clinical programs within Sheridan VA HCS's multiple outpatient mental health programs. Incumbent oversees the daily operation of the outpatient mental health programs. Basic Requirements: United States Citizenship. English Language Proficiency. Psychologists who serve in a direct patient-care capacity must be proficient in written and spoken English. Education. Possess a doctoral degree in psychology from a graduate program in psychology accredited by the American Psychological Association (APA), the Psychological Clinical Science Accreditation System (PCSAS), or the Canadian Psychological Association (CPA) at the time the program was completed. The specialty area of the degree must be consistent with the assignment for which the applicant is to be employed. For the purpose of meeting this requirement, the term "specialty area" refers to the specific specialty areas recognized by the accrediting body and not to specific job duties that might require special skills. Currently, APA accredits doctoral programs in the specialty areas of clinical psychology, counseling psychology, school psychology, or combinations of two or more of those areas. PCSAS accredits doctoral programs in psychological clinical science. CPA accredits doctoral programs in clinical psychology, counseling psychology, clinical neuropsychology, and school psychology. There are no job assignments in VHA that require the skills of a school psychologist; therefore, an applicant with a degree in the specialty area of school psychology is not eligible for appointment. Strictly for the purpose of determining eligibility for appointment as a psychologist in VHA, there is no distinction between the specialty areas (with the exception of school psychology); OR possess a doctoral degree in any area of psychology and, in addition, successfully complete a re-specialization program (including documentation of an approved internship completed as part of the re-specialization program) meeting both of the following conditions: (a) The re-specialization program must be completed in an APA or a CPA accredited doctoral program; and, (b) the specialty in which the applicant is retrained must be consistent with the assignment for which the applicant is to be employed; OR possess a doctoral degree awarded between 1951 and 1978 from a regionally-accredited institution, with a dissertation primarily psychological in nature. Internship. Successfully completed a professional psychology internship training program that was accredited by APA or CPA at the time the program was completed and that is consistent with the assignment for which the applicant is to be employed; OR new VHA psychology internship programs that are in the process of applying for APA accreditation are acceptable in fulfillment of the internship requirement, provided that such programs were sanctioned by the VHA Central Office Program Director for Psychology and the VHA Office of Academic Affiliations at the time that the individual was an intern; OR VHA facilities that offered full-time, one-year pre-doctoral internships prior to PL 96-151 (pre-1979) are considered to be acceptable in fulfillment of the internship requirement; OR applicants who completed an internship that was not accredited by APA or CPA at the time the program was completed may be considered eligible for hire only if they are currently board certified by the American Board of Professional Psychology in a specialty area that is consistent with the assignment for which the applicant is to be employed. (NOTE: Once board certified, the employee is required to maintain board certification.); OR applicants who have a doctoral degree awarded between 1951 and 1978 from a regionally-accredited institution with a dissertation primarily psychological in nature may fulfill this internship requirement by having the equivalent of a one-year supervised internship experience in a site specifically acceptable to the candidate's doctoral program. If the internship experience is not noted on the applicant's official transcript, the applicant must provide a statement from the doctoral program verifying that the equivalent of a one-year supervised internship experience was completed in a site acceptable to the doctoral program. Licensure. Hold a full, current, and unrestricted license to practice psychology at the doctoral level in a State, Territory or Commonwealth of the United States, or the District of Columbia. [Exception: Non-licensed applicants who otherwise meet the eligibility requirements may be given a temporary appointment as a "graduate psychologist" at the GS-11 or GS-12 grade for a period not to exceed two years from the date of employment on the condition that such a psychologist provide care only under the supervision of a psychologist who is licensed. Failure to obtain licensure during that period is justification for termination of the temporary appointment.] GS-14 (Service Chief) Experience. At least three years of experience as a professional psychologist, with at least one year equivalent to the GS-13 grade level. Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs: Ability to organize work, set priorities, delegate tasks, and meets multiple deadlines. Knowledge of and ability to utilize evidence based practices and clinical practice guidelines appropriately and ability to guide staff in using these tools. Ability to deal effectively with individuals or groups representing widely divergent backgrounds, interests, and points of view. Skill in managing and directing the work of others to accomplish program goals and objectives. Ability to translate management goals and objectives into well-coordinated and controlled work operations. Ability to establish and monitor production and performance priorities and standards. Ability to analyze organizational and operational problems and to develop and implement solutions that result in sound operation of the program Physical Requirements. See VA Directive and Handbook 5019. ["Program Manager has direct responsibility for the health and safety of the Veterans participating in the Sheridan VA HCS outpatient mental health programs. This is accomplished primarily through the supervision and monitoring of clinical and administrative staff and the day to day operations in the programs. The population consists of veterans with PTSD, SUD, SMI and Co- Occurring Disorders. The outpatient mental health program is a focus of the Uniform Benefits to which veterans are entitled. The outpatient mental health program is a very busy, multi-problematic setting in which issues such as medical or mental health can quickly escalate to a critical level. Additionally, the balancing of resident safety with budgetary concerns is a delicate mixture of clinical concern and knowledge and practical experience. Keen judgments with\nconfidence and effective communication are imperative to the functioning of this position and are a major area of concentration. - Considering all factors in assessing the needs of Veterans receiving care in the outpatient mental health clinic. The outpatient program has substance abuse care, dual diagnosis, posttraumatic stress disorder, and serious mental illness programs from which to choose.\n- Coordinating the Quality Improvement Program with the outpatient mental health clinic and conducts Point of Care reviews to enhance performance in the program as well a meet or exceed regulatory agency standards.\n- The incumbent will plan work to be accomplished by clinical staff, groups/classes for Veterans, staff training, to be completed within a designated time frame.\n- The incumbent will assign work based on priorities, consideration of difficulty and the capabilities of the employees.\n- The incumbent will evaluate work performance on a continuous basis, providing oral and written feedback when indicated.\n- The incumbent will give advice, counsel or instructions to employees on work and administrative matters.\n- The incumbent will interview candidates for vacancy positions and recommend appointments.\n- The incumbent will hear and resolve complaints, refer group grievances and serious, unresolved complaints to a higher level.\n- Effect minor disciplinary measures and recommend action for more serious cases.\n- The incumbent counsels Veterans participating in the outpatient mental health services with group and individual interactions specific to PTSD specialty care services.\n- The incumbent makes assessments of the veterans referred and the type and scope of services required by each Veteran with specialty PTSD treatment needs. They use Evidence Based Practice models to provide specialty PTSD treatment. They represent the VA and the ACOS to the community, residents, families, agencies, legislators, surveying bodies and other VA's. They advise the ACOS of Mental Health of any issues which need to be resolved on a higher level.\n- Provides educational leadership guidance and consultation to staffs of units to which assigned and identifies and arranges\n- May provide additional clinical supervision to various disciplines and levels of training, including trainees seeking licensure.\n- May function as a faculty member of the Pre-doctoral Psychology Internship program.\n- Serves as a consultant to other medical center staff and trainees, particularly related to the Outpatient treatment setting.\n- As necessary, develops and provides in-service education to bring an awareness to the Medical Center staff of the veterans' perceptions of their Medical Center experience, thereby contributing to improved staff understanding and attitude.\n- Offers consultation to colleagues and students on the psychosocial treatment of patients treated in specialty areas, rendering professional opinions based on experience and expertise and role modeling effective practice skills.\n- Demonstrates the ability to teach and mentor staff and students in the special area of practice and to provide supervision for licensure or specialty certifications.\n- Identifies the elements of clinical or administrative practices that contribute or create an atmosphere for customer dissatisfaction, and recommends changes that will reduce or eliminate justified complaints.\n- Is responsible for timely completion of all clinical charting and documentation required by the Medical Center or healthcare system, as appropriate.\n- May present outcome data and research at VA and regional or national scientific or professional meetings, as appropriate.\n- May function as the Acting ACOS for Mental Health when delegated.\n- May serve on Medical Center or Healthcare System, VISN, and/or National VA committees or task forces.\n- Actively participates in leadership roles on local, state, and national professional organizations. Work Schedule: Monday- Friday\nTelework: Not Available\nVirtual: This is not a virtual position.\nFunctional Statement #:54361O\nFinancial Disclosure Report: Not required"]
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.