Social Worker (Patient Centered Care Module Program Coordinator)
Veterans Affairs, Veterans Health Administration
Location: Prescott, Arizona
Mental Health/Social Services
Internal Number: 689392700
The Social Worker (Mental Health Patient Centered Care Module Program Coordinator) (PCMM) serves as a member of the Northern Arizona VA Health Care System (NAVAHCS) Health Care within the Mental Health Behavioral Science Service Line in Prescott, AZ. The incumbent functions as a coordinator for care of Veterans engaged in Mental Health Service at this facility working with a Team focused on MH-PCMM, providing support to the PCMM-MH Clinical Team as Mental Health Treatment Coordinators (MHTC). Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education. Have a master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the School of Social Work is fully accredited. A doctoral degree in social work may not be substituted for the master's degree in social work. Verification of the degree can be made by going to http://www.cswe.org/Accreditation to verify that the social work degree meets the accreditation standards for a masters of social work. [Transcripts must be submitted at time of application. Conferral of degree(s) must be stated on transcript(s). Unofficial transcripts(s) are acceptable] Licensure. Individuals assigned as social worker program coordinator must be licensed or certified at the advanced practice level, and must be able to provide supervision for licensure. Current state requirements may be found by going to http://vaww.va.gov/OHRM/T38Hybrid/. [Copies of licensure/certification must be submitted with application packet] May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Social Worker (Program Coordinator), GS-12 Experience and Education: Applicants must have at least one (1) year of experience equivalent to the GS-11 grade level. Experience must demonstrate possession of advanced practice skills and judgment, demonstrating progressively more professional competency. Candidate may have certification or other post-master's degree training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship, or equivalent supervised professional experience. Demonstrated Knowledge, Skills, and Abilities: In addition to the experience above, candidates must demonstrate the following KSAs: (a) Knowledge of program coordination and administration which includes consultation, negotiation, and monitoring. (b) Knowledge and ability to write policies, procedures, and/or practice guidelines for the program. (c) Ability to supervise multidisciplinary staff assigned to the program. (d) Skill in organizing work, setting priorities, meeting multiple deadlines, and evaluating assigned program area(s). (e) Ability to provide training, orientation, and guidance within clinical practice. Assignments: For all assignments above the full performance level, the higher-level duties must consist of significant scope, complexity (difficulty), and variety and be performed by the incumbent at least 25% of the time. Program coordinators at the GS-12 grade level are administratively responsible for a clinical program providing treatment to Veterans in a major specialty area, such as but not limited to: Spinal Cord Injury, Homeless Continuum Veteran Program, Hospice and Palliative Care Program, Suicide Prevention Program, Veterans Justice Outreach, Caregiver Support Program and Community Nursing Home Program. The program coordinator may be the sole practitioner in this specialty at the facility and typically provide direct patient care services in the program area. The program coordinator oversees the daily operation of the program, develop policies and procedures for program operation, and prepare reports and statistics for facility, VISN, and national use. They may be responsible for the program's budget, developing and monitoring staff compliance with practice, standards and guidelines on documentation, workload, data entry, ethical practice and service delivery. The program coordinator provides analysis and evaluation of clinical program data and computerized programs to identify system-wide trends and needs to enhance the quality of service. They may be responsible for, or contribute to, the program's resource and fiscal management, monitoring control points developing the annual budget, operating within that budget, and accounting for appropriated funds. The program coordinator is administratively responsible for the clinical programming and prepares reports and statistics for facility, VISN, and national use. They provide leadership, direction, orientation, coaching, in-service training, staff development, and continuing education programs for assigned staff. They initiate and conduct a variety of program or service audits and complete designated clinical practice audits and reports, including productivity assessments. They oversee program operations and evaluations, identifying areas for improvement, gathering relevant data, assessing the data, developing and implementing ideas for improvement and evaluating efficacy of improvement efforts. References: VA Handbook 5005/120, Part II Appendix G39 Social Worker Qualification Standard GS-0185 Veterans Health Administration. Physical Requirements: Involve active listening, reading, observing, and evaluating verbal and nonverbal behavior; walking, speaking, writing reports, writing policies and procedures, writing clinical notes, using office equipment such as computers, telephones, fax machines, photocopy machines and throughout the catchment are or state of Arizona. ["The Social Worker will be responsible for notifying Veterans of assignments, reassignments, and discharge by phone or letter. The Social Worker will also answer and direct Veteran phone calls to the appropriate staff to assist in accessing care. The major duties and responsibilities include but are not limited to: Clinical management and tracking of Veterans engaged in Mental Health Services as identified by PCMM, case management and case coordination. Evaluates if at risk, and coordinate care with Mental Health Programs and works as part of the PCMM Team. Tracks, contacts and refers Veterans identified under PCMM. Participates on committees and in workgroups related to patient safety, suicide risk, and engagement in treatment services. Participates in the development and implementation of Standard Operating Procedures for the PCMM Program supporting MHBS Service Line. Triages of Veterans assigned to MHBS, psychoeducation of Veterans (e.g., MHBS resources and programs), supportive counseling of Veterans and care management services to assigned Veterans, consistent with the goals and treatment methods of MH, and with all relevant health care system policies and procedures in-person and telephonically. Work Schedule: Monday thru Friday, 8:00am to 4:30pm Compressed/Flexible: May be available, after completing at least 90 days continuous service. Telework: May be available, after completing at least 90 days continuous service. Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required"]
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.