This position is located within the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), VA Mid-Atlantic Health Care Network (VISN 6), Hampton Veterans Affairs Medical Center (HVAMC). The Customer Experience Manager (CEM) is a Customer Service Program Coordinator whose primary responsibilities is for the implementation and integration of the medical center customer service and Employee Engagement programs. Applicants must have completed their education and obtained their certification/licensure requirements to be referred and tentatively selected. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education. Have a master's degree in social work from a sc