| Overview Northwest Permanente, P.C., is a self-governed, physician-led, multispecialty group of over 1,500 physicians, surgeons, and clinicians, caring for over 600,000 members in Oregon and Southwest Washington. Kaiser Permanente is one of the nation's preeminent health care systems, a benchmark for comprehensive, integrated, and high-quality care. The physician practice manager will partner with physician leadership in their department to manage operations of their department. This includes optimizing clinical workflows, developing practice innovations, partnering with local Health Plan leadership, overseeing clinic performance, and supporting the local physicians and representing the clinic regionally. The practice manager will have the authority and accountability to make operational improvements for the department, in collaboration with their physician leaders--particularly those aimed at improving quality, service, affordability and local engagement. Responsibilities Major Responsibilities / Essential Functions Affordability Budget - Interpretation of the budget and communication about the budget when needed to the physician group.
- Ownership with chief of the affordability metrics and initiatives. Includes NWP+HP+OMC budget targets. Includes cost per visit targets and others as determined.
- Work with chief to create business proposals for local projects and physician staffing.
- Represent physician needs for capital equipment purchases and coordinate purchasing with healthplan clinic manager.
- Monitor Medicare refresh reports and work with individual physicians to set aside time during the year to manage their lists aside time during the year to manage their lists.
Best Place to Work Effective Support - Collect provider feedback regarding staff support and coordinate with health plan clinic manager to develop more consistent performance.
- Support providers in bringing concerns to health plan leadership regarding specific staff performance issues.
Communication - Coordinate with chief to collect regional and local updates relevant to the providers and send out a weekly summary staff message. Ensure 2-way communication commitments met between medical group members, Chief and regional leadership.
- Work with Chief to establish culture of Collegiality, engagement and practice ownership within the group.
- Coordinate with chief to attend necessary regional and local meetings.
- Responsible for agenda development, presenting operational metrics and reporting out on departmental and regional initiatives where relevant. Develops agenda and runs leadership meeting with HP partners and NWP leadership.
- Meet weekly with physician chief to review ongoing projects and new needs.
- Develop regional relationships with other primary care, specialty care and hospitalists to foster communication about best practices.
- Regular rounding to seek provider feedback and input.
Payroll oversight - The physician practice manager will support the chief in payroll oversight and changes.
Recruiting and Onboarding - Recruitment coordination for open MD/AC FTE positions
- Onboarding coordination for newly hired MD/ AC FTE positions
Service Access - Learn the fundamentals of Advanced Access including interpretation of the access dashboard as well as other relevant reports.
- Develop working relationship with analysts (CDA) to calculate current and future supply-demand analysis.
- Review provider schedules for accuracy and appropriate minimum staffing.
- Work with providers on holiday and vacation schedules.
- Monitor access and work with local team to anticipate and address gaps.
- Work with RN team lead and clinic manager to coordinate staff scheduling to compliment the provider schedule.
- Research best practices and innovate schedule template changes in response to patient/clinic needs (i.e. sports physicals, flu season, etc.).
- Work to balance clinic/patient access needs with provider career satisfaction. (i.e. creative scheduling, work/life balance, etc.)
- Work with chief to manage physician panels. Monitor linking report and make needed adjustments to physician panels.
- Sign off on bi-weekly timecards via MySchedule and bring to chief attention if inconsistencies.
Efficiency and Work-flow Practices - Research best practices regarding budget-sensitive staffing models.
- Coordinate with clinic leadership team for implementation of regional initiatives locally. (i.e. onboarding, risk refresh, med reconciliation, Opioid Project, ED high utilizer, targeted quality projects, staff roles, phone management, patient safety and infection control, etc.)
- Assess and implement best practices to achieve Press Ganey patient satisfaction goals in partnership with clinic leadership team
- Other Duties / Projects as assigned. [projects will impact above major categories]
Additional Responsibilities - Collect and analyze population health data by collaborating and guiding the build of comprehensive dashboards including acting as the lead in building the utilization of dashboards.
- Interpret and provide recommendations on improvements based on data analysis.
- Make recommendations in the line with Kaiser Permanente Northwest's (KPNW) strategic goals and values to support the overall health served within the mental health and addiction medicine departments.
- Assist with researching and evaluating population health strategies, including risk stratification.
- Responsible for assigned quality improvement initiatives.
- Collaborate with physician leaders to implement clinical quality initiatives.
- Recommend and develop a Health Equity plan within Mental Health and Addiction Medicine based on analytics and population health trends within the community.
- Provide training on population management strategies and implementation of segmentation tools as it relates to projects across Mental Health and Addiction Medicine service lines.
- Support strategic community partnerships that can support mental health wellness from a systemic level, including working with local public health departments and coalitions (i.e. walk-in clinics, tricounty opioid coalition, etc. - not CBO level)
- Serve as a project lead, as assigned, for initiatives around population health strategies and health equity.
- Act as a Program Manager for assigned portfolio.
- Conduct project management as assigned and as it related to MH/ADM Population Health.
- Supervise Population Health interns as assigned.
Qualifications Minimum Education - Master's degree in a Business Administration, Health Care Administration, Public Health or Social Services or related field OR a bachelor's degree AND two (2) years of experience in a directly related field OR an associate's degree AND four (4) years of experience in a directly related field OR six (6) years of experience in a directly related field
Minimum Work Experience - Minimum two (2) years of experience planning, directing, and coordinating the operations in a non-healthcare organization -OR- minimum one (1) year of experience planning, directing, and coordinating services and operations in a healthcare organization - OR - one (1) year as a KP Fellow.
Additional Requirements - Ability to lead in a culturally diverse environment and promote culturally competent care.
- Ability to communicate effectively in written and spoken English.
- Ability to analyze, integrate and use quantitative data informed decisions about quality improvement and collaborating with clinical staff, back office staff, and team to achieve expected outcomes.
- Ability to attend to details, prioritize and complete multiple tasks independently in a fast-paced environment and following agreed upon timeline.
- Demonstrated understanding of clinical and operational processes; staff licensure/certification, clinical competency requirements and scope of practice concepts.
- Excellence in customer service, service recovery and complaint resolution skills.
- Must be able to work in a Labor/Management Partnership environment.
Preferred Work Experience and Qualifications - Masters degree in Public Health or Social Services
- Business management experience in health care
- Supervisory experience in a unionized health care
- Clinical
- Ambulatory health care
- Ability to lead and implement change management and process improvement
- Ability to understand and utilize data to improve
- Ability to apply process improvement and project management
- Ability to manage performance, coach, and develop
- Ability to establish partnerships with physician group, organized labor representatives and peers in order to create a culture of commitment to patient focused service, excellent support of physician and nursing practices, innovation, compliance and integrity.
- Knowledge of peer support and nonclinical interventions to support individuals struggling with mental health and/ or substance use disorders
- Supervising staff or a team
- Lived experience as someone who has experienced health equity disparities and can bring first hand accounts to influence their portfolio, work, and advocacy
- Diverse experience in networking with community partners, coalitions, and public health officials
- Project Management Certification
At Northwest Permanente, P.C., we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Northwest Permanente, P.C. believes that diversity, inclusion, and equity among our employees is critical to our success and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. |
